Shipping policy

Shipping Policy

Last Updated: August 24, 2026

We are committed to making sure your order reaches you safely and as quickly as possible.

1. Order Processing

Orders are processed after they are successfully placed and confirmed.

Please make sure that your name, phone number, and delivery address are correct when placing your order.

Orders may require additional time for verification, particularly for Cash on Delivery orders.

2. Delivery Time

Delivery times may vary depending on your location, product availability, courier service, weather conditions, public holidays, and other circumstances.

Estimated delivery times are:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

  • Remote areas: Additional time may be required

These are estimated delivery periods and are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping or special shipping promotions on selected products or orders.

4. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products.

If you choose COD, please provide a valid phone number and make sure someone is available to receive the order and make the required payment.

Repeated refusal or failure to receive confirmed COD orders may affect your ability to place future COD orders.

5. Order Tracking

Where tracking information is available, we will provide your tracking details after your order has been dispatched.

Please allow some time for tracking information to become active or update in the courier system.

6. Delivery Delays

While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Incorrect or incomplete address information

  • Remote-area delivery

  • Unexpected logistical issues

  • Other unforeseen circumstances

We appreciate your patience in such situations.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Area/locality

  • Valid phone number

If incorrect or incomplete information results in a failed delivery, additional charges or delivery delays may apply.

8. Failed Delivery Attempts

If a delivery cannot be completed because the customer is unavailable, the provided information is incorrect, the phone number cannot be reached, or the order is refused, the order may be returned.

Additional delivery or handling charges may apply where applicable.

9. Damaged Products or Packages

If your package appears damaged upon delivery, please contact us as soon as possible.

We recommend taking clear photos or videos of the package and product as evidence of the condition in which the order was received.

This information may be required when reviewing your claim.

10. Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Please provide your order number and registered phone number so we can investigate the status of your order.

11. Delivery Areas

We currently deliver to locations where our delivery service is available.

Delivery availability and estimated delivery times may vary depending on the destination.

We are always happy to assist you.

By placing an order with us, you acknowledge and agree to the terms of this Shipping Policy.